Information Technology
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What is Call Routing?
If someone calls your business but isn’t immediately answered and doesn’t go to voicemail, the call probably went into a call queue. If you want those calls separated into distinct queues that are headed for different departments and agents, though, you’ll need to go one step further. Call routing is the function that sorts calls…
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5 Ways Cloud-Based POS Systems Beat Cash Registers by a Mile
An electronic cash register, at its most basic level, lets you calculate and record transactions. A cloud-based point-of-sale system provides the same core functions, but also improves day-to-day operations by automating critical processes and extending access through the web. Still not sold? Take a look at a few additional reasons why a cloud-based POS system far surpasses…
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What is a Call Queue?
A VoIP call queue can help manage large amounts of customer calls efficiently. Read our guide now to learn more definitions, best practices, and tips for your business.
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Xero vs FreshBooks: Accounting Software Review
Xero vs. FreshBooks is one of the more common face-offs in cloud accounting software. They’re similar in price, functionality, and user experience, and they both cater to the small business niche. In this post, we’ll take a closer look at both vendors to help you choose the best solution for your needs. Accounting isn’t exactly a…
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35 Best Business Voicemail Greeting Examples for 2024
Maintaining a professional voicemail greeting is crucial to keeping your business reputable. See best business voicemail examples for 2024.
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What Is Interactive Voice Response (IVR)?
How does interactive voice response work, and is it right for your business? Read this guide for the benefits, features, and implementation of IVR.
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Looker vs. Tableau: An In-Depth Data Analysis Showdown 2024
Trying to decide between Tableau and Looker? Read our comparison to see which data analytics platform wins the data visualization & analytics race.
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Common API Errors & How to Fix Them
Common API errors are a nuisance. Learn how to troubleshoot and fix API errors quickly. Check out our top tips for debugging API issues & more.
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What is a Virtual Phone Number?
Are you looking to improve how your business communicates? Learn about how virtual phone numbers can benefit your workflow now.
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What is VoLTE?
What is VolTE? Learn more about VoLTE and how it can benefit your business. To discover more tips and guides, read more now.
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Skype vs Zoom: VoIP Software Review 2024
Trying to decide between Zoom vs Skype? Our comparison focuses on features, security, and supported platforms to help you choose.
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Common Data Quality Issues & How to Solve Them (2024)
Data quality issues such as missing data, incorrect data, outdated data, and inconsistency can be a challenge. Here’s how to help ensure quality data.
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Best Business Intelligence Dashboards (2024)
In an ever-changing marketplace, businesses must turn to analytics to build smarter strategies and maximize ROI. Get the best BI dashboards here.
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What Is Field Service Management?
What is field service management and how can it set you apart from your competitors? See the benefits here.
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Disadvantages of Software-as-a-Service (SaaS)
One of the biggest disadvantages of SaaS is a loss of control. Explore more drawbacks & risks of SaaS to help you make the best decision.